Services
Welcome to our initial consultation, where we are excited to discuss your goals and learn more about your property. At this stage, we provide you with an overview of our services to help you understand how we can work together to achieve your desired outcomes. We understand that putting trust in a new team can be daunting, but we want you to feel important and comfortable throughout the process. We recognize that many of our clients are new to working with a short-term rental management company, and as such, we are always available to answer any questions you have.
Our Listing Development services aim to help you achieve your business goals by creating tailored listing strategies for your property. Our team of experts understands the importance of attracting the right guests to your property, and we work diligently to analyze guest preferences and optimize your search ranking, views, and conversations on various booking platforms. With our attention to detail and careful curation, our clients can expect to receive the greatest financial returns possible. Let us help you create a standout listing that speaks to your ideal guest and drives success for your business.
We understand that building a great listing for your property is just the first step in the process of optimizing your bookings. At Gateway Retreat, we’re committed to ensuring that your property ranks highly on major booking platforms like Airbnb, Booking.com, HomeAway, and Expedia. To achieve this, we continuously adjust the booking settings on each platform, striking the perfect balance to drive reservations throughout the year. Our team knows that each platform comes with its own set of strengths and weaknesses, and we work diligently to leverage those strengths while overcoming any potential weaknesses. With our help, your listing will perform at its maximum potential, delivering more bookings and greater success.
If you’re looking for a way to maximize your earnings from your rental property. Look no further, our pricing strategy uses historical data and real-time information to adjust your prices. This ensures that you’re always selling at the highest possible rates. Our clients have seen an impressive increase in their earnings, and we credit our price optimization offering as the driving force behind their success.
It’s important to attract the right guests to ensure a positive experience. Guest screening is a crucial part of achieving this goal. This helps ensure that your guests are respectful, trustworthy, and have genuine intentions for their stay. At the onboarding phase, our team will work keep your preferences for guest in mind to attract and book your ideal guests. Our guest experience team is trained to handle the screening process effortlessly, guiding guests through the ID verification process specific to the booking platform they are using. We understand that good guests appreciate the screening process, and effective guest screening is key to achieving your property’s full potential.
Providing a seamless check-in and check-out experience is crucial to our guests’ satisfaction. We strive to make every guest feel welcome by getting to know their travel plans, offering clear directions, and being flexible with their schedule. Our team is available 24/7 to answer questions and provide support during time-sensitive situations, ensuring that check-in and check-out go as smoothly as possible.
To meet our guests’ expectations, our professional housekeeping team focuses on perfecting the turnover process. Achieving outstanding reviews on various platforms requires attention to detail and viewing the place from a guest’s perspective. Our team checks for damages, ensures fully stocked inventory, clean linens, and towels. Cleaning standardization ensures the property is always ready for guests.
Aappliances will break down over time, however when this does happen, we bring timely solutions to our guests. It is expected to have hotel-level service and a maintenance team is available anytime. Our experienced specialists are committed to ensure that everything is in good working order.
When guests choose a homestyle accommodation, they seek an authentic and distinctive experience that offers a fresh perspective and a sense of belonging. Our focus is on helping our clients position their properties to attract guests who value a flawless experience and are willing to pay more for it. We go above and beyond for our guests; we aim to earn excellent reviews across all categories and ensure that their listings perform exceptionally well on each platform. Our commitment to providing outstanding service includes round-the-clock support and a dedicated on-the-ground team, who strive to make sure your guests are well taken care of at all time.
Guests require access to their accommodations 24/7, but unexpected situations such as lost keys or malfunctioning smart codes can occur. We understand the urgency of guest lockouts and prioritize them as a top concern. Our prompt response times are crucial in resolving these rare incidents. If a spare key is not available, or if there is a problem with the lock, our local team will gladly provide a backup key to ensure guest access.
Our Home Supply Team carefully tracks inventory levels of essentials such as soap, shampoo, and tissue paper, ensuring that guests never run out during their stay. We also keep an eye on items like light bulbs, towels, and linens, replacing them as needed. With our customized inventory tracking tools, we can maintain a high standard of service for your guests. We perform regular inventory checks after each guest stay, updating our system to ensure that we consistently provide hotel-level service.
